Customer advice service
Customer advice service and appointment booking
010 808 515
(weekdays Mon–Fri 7–16)
Please note that out customer advice service does not respond to examination result inquiries. A mobile call charge and a local network charge applies to calls made to company numbers starting with 010.
laboratoriot@fimlab.fi
You can also book an appointment for your laboratory visit electronically here:
Phone service for professional customers 03 3117 7800
(weekdays Mon–Fri 7–16)
Accessibility
All our service locations are accessible. Any of our service locations that are located on upper floors can be accessed by a lift. You can call our customer advice service if you need any help with your laboratory visit. Our customer advice service workers will book the appointment for you and arrange your arrival with the laboratory staff. We provide service in Finnish, Swedish and English. If you need any interpretation services in our laboratory, please contact the healthcare unit that referred you to laboratory tests.
Our largest service locations have installed audio beacons to help our visually impaired customers with registration. Service locations with audio beacons:
Pirkanmaa: Fimlab Akaa, Fimlab Hervanta, Fimlab Kuninkaankulma, Fimlab Linnainmaa, Fimlab Tesoma, Fimlab Valkeakoski
Central Finland: Fimlab Telefoonikuja
Kanta-Häme: Fimlab Hämeenlinna main health centre, Fimlab Turenki
Ostrobothnia: Fimlab Vaasanpuistikko
Päijät-Häme: Fimlab Aleksanterinkatu
Fimlab will continue to improve its accessibility in collaboration with wellbeing services counties.
Give us feedback
Give us feedback on our operations and services. Your feedback is very important to us. Alternatively, you can give us feedback by calling our customer advice service or by telling it to our staff during an appointment.
You can find our feedback form here
Objections
If you want to file an objection regarding Fimlab’s operations to the director responsible for health services under the Act on the Status and Rights of Patients, you can contact the patient ombudsperson in your wellbeing services county.
Patient ombudspersons by region:
The cost of phone calls
The customer pays the operator for the phone call according to the following principles: calls made from a domestic landline are subject to a local network charge, calls made from domestic mobile subscriptions are subject to a mobile call charge, when calling from abroad, the price is determined by the local operator. The exact price of the phone calls is determined by the customer’s subscription agreement with the telephone company.
