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On Wednesday, 10 December 2025, maintenance work will be carried out on the Fimlab.fi online service, causing an approximately 10-minute outage on the site. The outage will occur between 13:30 and 14:30.

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Our Customer Satisfaction

89

We measure the customer experience after sampling visits using the Net Promoter Score (NPS). The NPS score can range from -100 to +100. The higher the score, the greater the proportion of our customers who recommend our services. The value is based on approximately 2000 evaluations from November 2025.